Why does my mobile keep saying incorrect username or password when entering my BB ID?

Question

On my desk computer I can sign in to Blackberry ID using the same username and password. W/no problem. I can even get in to my account details. Isn't that personal information? Am I missing something? I've been having this problem for awhile now. Dont know what to do. I'm even at my last try to enter the correct password. if I'm wrong one more time I believe it'll do a security wipe. Is there anyone that can answer my question?

Comments

Plz tell me my password/username of mebicelmetro

Answer 1

Hey Maria

The article on the link below should be able to help you change you BB ID - Do ensure that you have got valid BIS.

http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=8A1CD6D762E8B3BF74D83E8B37ED2F0F?externalId=KB26361&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

Comments

Thank you for your advise . I appreciate your time. I've already tried this.Created a new ID successfully and still reads invalid username. Cant understand why? But I just tried to enter another website (nothing to do w/bb) And guess what?It said "user not found" Can u believe that? Maybe the problem is not blackberry. I'm not sure where to start but hopefully I'll find out!

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The Blackberry device being an OS 7 seems to explain the issue. With BlackBerry 7, the original BlackBerry ID entered remains "locked" in memory so you do not have to re-enter it for every application that requires it.  Because of this, the old BlackBerry ID must be still attached.
 
Please try and backup your BlackBerry device's content using the BlackBerry Desktop Software, then wipe it by navigating to Options>Security>Security Wipe.  Once the wipe is finished, login with your new BlackBerry ID before restoring your data and that should do it.

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I really do appreciate your answer.Honestly I do. But I decided not to go on w/ this matter. I wish I would have found this site 40 days ago. because I feel I can get some real answers here. you don't realize all the time, effort and research I put into trying to resolve this. I'm tired now. Blackberry sure gave me a run for my money.I will use this site again in the near future.Thank u all

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Dear all I have the same problemI type in blackberry ID username [email protected]  But forgot my password it is now my last attemp and I dont have access to my BBM no more